We're happy to help you.
Select a topic...
and
stock
and
payments
and
delivery
and
incidents
No, but you can find our products in hair salons or beauty centers, and you can also buy them online from this website.
Fill out the web form and we will contact you.
Send us an email to hola@jorgedelagarzamakeup.com and submit your proposal. We will be happy to evaluate it and respond as soon as possible.
Send us your resume to hola@jorgedelagarzamakeup.com
You can fill out this form or call us or write to us on WhatsApp 666 56 78 18. You can also contact us via the website chat. We will be happy to help you solve your problems.
The easiest way is to follow us on social media: “@jorgedelagarzamakeup” on Instagram and “Jorge de la Garza Make Up” on Facebook. You can also subscribe to our newsletter from the footer (the bottom of the website).
No, we do not test our products on animals and we have the corresponding certificates from laboratories that attest to this.
No, our products do not contain parabens and are always manufactured to the highest quality standards.
Each product page includes instructions for use, technical specifications, and ingredients. If you still have questions, you can contact us using this form or write to us on WhatsApp at 666 56 78 18.
Can I cancel or modify any items in my order?
By logging into your user account, you can view your order history and check the status of each order.
– When the order is “Processing,” it means that we have received it and are preparing it.
– When the order has been “Completed,” it means that it has left our warehouses and you will receive it very soon.
When you make your purchase, you will instantly receive a confirmation email with all the details of your order. If you do not receive it, your purchase has not been successful. However, we recommend that you also check whether your bank has charged you the amount.
For any of the following reasons:
– The card may have expired. Check the expiration date.
– You may have exceeded your limit. Check with your bank.
– Some of the information entered may be incorrect. Check that all the information has been entered correctly.
We currently accept two different payment methods:
1) Direct bank transfer.
2) Credit/debit card.
3) BIZZUM.
4) Scalapay.
When placing your order, you must select “direct bank transfer” as your payment option. Then, when you select “PLACE ORDER,” you will be taken to a page where you can view the payment information, including the account number to which you must make the transfer. At that moment or within a few minutes, you will receive an email with the same information.
When making the transfer, please remember to use the order reference number as the payment reference. Please note that the order will not be shipped until the full amount has been received in our account.
At the time of payment. You will see a charge on your bank account under the name Maybrina S.L. (the company that owns the “Jorge de la Garza Make Up” brand).
Yes, we understand that the security of your personal information is extremely important to you. That's why we use Redsys, a powerful fraud prevention tool with intelligent 3D Secure authentication, to protect your personal data and credit card information from possible fraudulent use.
Most orders arrive within 2-3 business days (10 days for the Canary Islands, Ceuta, and Melilla), depending on the time you placed your order. Orders received on holidays or during vacation periods will begin processing on the first business day.
We do not accept changes once the order has been placed and charged.
The shipping agency will contact you by email before delivery, providing you with the tracking number so that you can track your order on the shipping agency's website.
The carrier will leave a delivery notice and you can contact the transport agency to arrange delivery. If you do not contact them, they will attempt a second delivery the following day. If you are still absent, they will leave a delivery notice and contact you by phone to arrange delivery.
If the product is being returned because it is defective or was delivered incorrectly, we will collect the product and resend it to you as quickly as possible. We will cover all shipping costs.
Only items purchased at www.jorgedelagarzamakeup.com may be accepted for return, and only exchanges and returns of products that are in perfect condition and have not been tampered with will be accepted. This includes the box, packaging, and cosmetic product. The maximum period for making a return is 14 calendar days. No returns will be accepted without prior notification and subsequent acceptance by our company.
Only items purchased at www.jorgedelagarzamakeup.com may be accepted for return, and only exchanges and returns of products that are in perfect condition and have not been tampered with will be accepted. This includes the box, packaging, and cosmetic product. The maximum period for making a return is 14 calendar days. The interested party must be willing to pay for both return and delivery shipping costs.
The maximum period for making a return is 14 calendar days from the date of receipt of the package.
Simply follow the instructions on the delivery note included in the package. First, you must notify us of your intention to cancel the order by emailing pedidos@jorgedelagarzamakeup.com, indicating the order number and the reason for returning the products.
If you return products for reasons other than defects or incorrect delivery, you must arrange for courier services and bear the costs. In this case, we recommend that you send the package using a certified delivery service (which requires a signature upon delivery), as we cannot be held responsible for returned products that are lost in transit. If you prefer, you can arrange for our returns department to collect the goods. To do so, please send us an email to: pedidos@jorgedelagarzamakeup.com. In this case, the shipping costs we indicate will be deducted from the corresponding refund.
In the event that the returned merchandise is not accepted (the product must be in perfect condition and in its original packaging), the customer may collect the products from our facilities within a period of 30 days or have the rejected product delivered to their home address, bearing the shipping costs.
On the same day we receive the product and approve the return (the product must be in perfect condition and in its original box).